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Prabandhan: Indian Journal of Management

ISSN: 0975-2854 Frequency: Monthly Peer Review: Double-blind Published since: 2008 Language: English
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Moderating Effect of Emotional Intelligence on Occupational Stress and Burnout of Health Care Professionals

Open Access Original Article

Moderating Effect of Emotional Intelligence on Occupational Stress and Burnout of Health Care Professionals

Swarnima Tiwari1,  Deepak Bhagat2

1 Research Scholar, Department of Management, North-Eastern Hill University, Tura Campus, Tura, Meghalaya - 794 002

2 Assistant Professor, Department of Management, North-Eastern Hill University, Tura Campus, Tura, Meghalaya - 794 002

Volume 14
Issue 4
Pages 39–54
Year 2021
Received: Feb. 5, 2020 Accepted: Nov. 8, 2020 Published: April 30, 2021
Abstract

Front line healthcare professionals are often times confronted with tremendous stress resulting in emotional distress that impacts their success at work. It is understood that individuals with high emotional intelligence perceive potential stressors better and withstand stress. The present study intended to explore the emotional intelligence dimension of health care professionals in dealing with stressful situations. The study included frontline healthcare professionals (doctors and nurses) employed in the West Garo Hills District of Meghalaya. The results revealed that emotional intelligence was negatively correlated with occupational stress. Emotional intelligence was found to moderate perceived stress and burnout. The study revealed the presence of moderate to high levels of high occupational stress and emotional intelligence among doctors and nurses. It was also observed that emotional intelligence moderated perceived stress, emotional exhaustion, and depersonalization dimensions of burnout for both doctors and nurses. The above insights necessitate the requirement of well-developed training modules to improve the emotional intelligence of doctors and nurses. A well carved out training module on emotional intelligence will assist in decreasing the negative effects of job stress, coping up with the stress, and its related burnout faced by health care professionals.

Keywords Emotional Intelligence Occupational Stress Perceived Stress Burnout Healthcare
How to Cite

Swarnima Tiwari, Deepak Bhagat (2021). Moderating Effect of Emotional Intelligence on Occupational Stress and Burnout of Health Care Professionals. Prabandhan: Indian Journal of Management, 14(4), 39–54. https://doi.org/10.17010/pijom/2021/v14i4/158724

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