KUMAR, Anuj; DEVASIA, Syriac Nellikunnel. Mobile AI Chatbots for Citizen Grievance Redressal in Public Service Delivery : A Systematic Literature Review. Prabandhan: Indian Journal of Management, [S. l.], v. 19, n. 9, p. 45–63, 2026. DOI: 10.17010/pijom/2026/v19i9/175112. Disponível em: https://www.indianjournalofmanagement.com/index.php/pijom/article/view/175112. Acesso em: 22 sep. 2026.