Rai, Rashmi, and Shruti Tripathi. “Dimensions of Occupational Stress Impacting Turnover Intentions Amongst BPO Employees : An Empirical Study”. Prabandhan: Indian Journal of Management, vol. 10, no. 10, Oct. 2017, pp. 53-61, doi:10.17010/pijom/2017/v10i10/118815.