01
Original Article
Open Access
Humane Humanitarians : A Study of Personal Characteristics of Emergency Relief Workers
Yamini Meduri, Fakruddin Ali Ahmed
· pp. 11–25
DOI: 10.17010/pijom/2017/v10i1/109100
Emergency relief workers have played a crucial role in every disaster management operation that has occurred so far, and the future is no different. The current study attempted to understand the different competencies of a humanitarian logistician as required by …
Keywords:
Competencies, Disaster Management, Emergency Relief, Behavioral Model, Content Analysis
02
Original Article
Open Access
The Relationship Between Employee Job Satisfaction, Perceived Customer Satisfaction, Service Quality, and Profitability in Luxury Hotels in Kuala Lumpur
Harcharanjit Singh, Roselina Ahmad Saufi, Rahayu Tasnim, Maizaitulaidawati Hussin
· pp. 26–39
DOI: 10.17010/pijom/2017/v10i1/109101
The research examined the relationship between employee job satisfaction, perceived customer satisfaction, service quality, and profitability in five hotels in Kuala Lumpur, Malaysia. This research explored the relationship between employee job satisfaction, perceived customer satisfaction, service quality, and profitability in …
Keywords:
Employee Job Satisfaction, Perceived Customer Satisfaction, Service Quality, and Profitability
03
Original Article
Open Access
State of IT Adoption in SMEs in India
Jitendra Singh Tomar
· pp. 40–53
DOI: 10.17010/pijom/2017/v10i1/109102
The current business milieu incorporates information technology as its crucial part. The critical business processes in today's organizations, irrespective of their size and presence, are supported by information technology and systems. Due to the technological headway, IT is a significant …
Keywords:
Small & Medium Sized Enterprises, Competitive Advantage, Technology Adoption, Difficulties with SMEs, Barriers in ICT Adoption
04
Original Article
Open Access
Corporate Social Responsibility Practices and Their Impact on the Community : A Case Study of Ambuja Cement Ltd.
Santosh Kumari, Anil Sehrawat, Tanu Sharma
· pp. 54–66
DOI: 10.17010/pijom/2017/v10i1/109103
This paper analyzed the different kind of CSR practices adopted by Ambuja Cement Ltd. in relation to local community and measured the impact of CSR practices on the local community. To fulfill this objective, the perceptions and expectations of the …
Keywords:
Corporate Social Responsibility, Corporate Social Responsibility Initiatives, Ambuja Cement Limited, Ambuja Cement Foundation, Community Development, Community Perceptions and Expectations
