Intrinsic Motivation, Emotional Intelligence, and Perceived Organizational Citizenship Behavior among Employees in Service Organizations

Authors

  •   Sugandha Pramanik PhD Research Scholar, Department of Applied Psychology, University of Calcutta, Kolkata - 700 073
  •   Ishita Chatterjee Assistant Professor, Department of Applied Psychology, University of Calcutta, Kolkata - 700 073

DOI:

https://doi.org/10.17010/pijom/2015/v8i12/84376

Keywords:

Intrinsic Motivation

, Emotional Intelligence, Organizational Citizenship Behavior, Public Sector and Private Sector

L200

, L220, L330

Paper Submission Date

, September 27, 2015, Paper sent back for Revision, November 20, Paper Acceptance Date, November 25, 2015.

Abstract

This study investigated the relationship between intrinsic motivation, emotional intelligence, and organizational citizenship behavior of various service sector organizations ; 248 employees were selected from 35 service sector organizations (public and private) in and around Kolkata. The following tools were administered to test the hypotheses: (a) Intrinsic and Extrinsic Motivation: What Do You Look For In A Job? by Pareek (1997); (b) Emotional Intelligence Scale by Chaddha and Singh (Singh, 2003); (c) Organizational Citizenship Behavior Checklist by Fox, Spector, Goh, Bruursema, and Kessler (2012). For analysis of the data, descriptive statistics, ANOVA, correlation and regression were used. The findings revealed that significant and positive relation existed between intrinsic motivation, emotional intelligence, and organizational citizenship behavior. Intrinsic motivation and emotional intelligence together predicted 27% of the total variance of organizational citizenship behavior. Intrinsic motivation and organizational citizenship behavior were found to be better in case of private-sector employees than in case of public-sector employees. As it was found that intrinsic motivation and emotional intelligence are positively related to organizational citizenship behavior, so employers may motivate their employees intrinsically to retain them and while hiring, employers may consider candidates with high emotional intelligence who can benefit the organization.

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Published

2015-12-01

How to Cite

Pramanik, S., & Chatterjee, I. (2015). Intrinsic Motivation, Emotional Intelligence, and Perceived Organizational Citizenship Behavior among Employees in Service Organizations. Prabandhan: Indian Journal of Management, 8(12), 33–43. https://doi.org/10.17010/pijom/2015/v8i12/84376

Issue

Volume 8, Issue 12, December 2015

Section

Organizational Management
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