Status of User-Centric E-Governance Practices in North India

Authors

  •   Neena Jindal Associate Lecturer, Jaypee University of Information and Technology, Waknaghat, Solan -173 234, Himachal Pradesh
  •   Anil Sehrawat Associate Professor, Jaypee University of Information and Technology, Waknaghat, Solan -173 234, Himachal Pradesh
  •   Y. Medury Vice Chancellor, Bennett University, Tech Zone II, Greater Noida, Uttar Pradesh

DOI:

https://doi.org/10.17010/pijom/2016/v9i4/90769

Keywords:

ICT Based Services

, E-governance, Government Internet Services, Internet

D73

, G30, G38

Paper Submission Date

, February 2, 2016, Paper sent back for Revision, March 15, Paper Acceptance Date, March 17, 2016.

Abstract

Information and communication technologies (ICT) suggest to the government new possibilities for providing citizens better and more efficient services according to their convenience. In the modern age of online services, the citizens may expect better services from the government. The user centric approaches of the government services motivate the user to utilize and avoid criticism. The user needs to be placed at the center of development, and provisions need to be in place for electronic public services. Simultaneously, it is required to check the impact of the new services on customers. User satisfaction may have a definite decisive influence on large-scale adoption and use of E-government services. This paper attempted to find out the extent of use and impact of e-governance on the welfare services of the government in six Indian states- Chhattisgarh, Haryana, Himachal Pradesh, Punjab, and Uttarakhand.

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Published

2016-04-01

How to Cite

Jindal, N., Sehrawat, A., & Medury, Y. (2016). Status of User-Centric E-Governance Practices in North India. Prabandhan: Indian Journal of Management, 9(4), 18–29. https://doi.org/10.17010/pijom/2016/v9i4/90769

Issue

Volume 9, Issue 4, April 2016

Section

Public Management
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Europe PMC

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